With over 20 years of experience working in customer service and project management in the direct mail, media services and printing industries, Alicia is dedicated to supporting non-profit organizations and their missions. She is detail-oriented and skilled in developing and maintaining client relationships. Alicia has prior experience producing CD & DVD training programs, with a focus on production and fulfillment. In her current role, Alicia manages the production of various direct mail projects including appeals, renewals, and acquisitions. Alicia is an active DMAW member, and has been with The Production Advantage since August 2016.